''Welcome to Flirty Jewelry where elegance meets playfulness! Explore our stunning collection of handcrafted pieces designed to make you sparkle and shine. whether you're looking for the perfect gift or a little something special for yourself, we're here to help you find jewelry that speaks to your style. Enjoy shopping with us!''
RETURN POLICY FRAMEWORK
Time Limits:
- Standard items: 14-30 days from delivery
- Fine jewelry: Often 7-14 days (shorter due to value)
- Fashion jewelry: 30 days is common
- Custom pieces: Usually final sale or very limited returns
Condition Requirements:
- Items must be in original, unworn condition
- All original packaging, tags, and certificates included
- No signs of wear, damage, or alteration
- For hygiene reasons, earrings often cannot be returned once worn
Exchange Policy Details
What Can Be Exchanged:
- Size adjustments (rings, bracelets, necklaces)
- Style exchanges for equal or greater value
- Defective items for replacements
- Wrong item shipped
Exchange Limitations:
- Custom/personalized items typically cannot be exchanged
- Sale items may be final sale
- Engraved pieces usually cannot be exchanged
- Body jewelry for hygiene reasons
Special Jewelry Considerations
Hygiene Items:
- Earrings, nose rings, body jewelry often final sale
- Clear policy about which items cannot be returned for health reasons
Precious Metal/Stone Guarantees:
- Authenticity guarantees with return options if misrepresented
- Certification requirements for returns
- Professional appraisal acceptance
Custom Orders:
- Require deposits (often 50% non-refundable)
- Design approval process to minimize returns
- Clear timelines and change policies
Return Process
Customer Requirements:
- Contact within specified timeframe
- Obtain return authorization number
- Use provided return shipping labels
- Include original receipt/proof of purchase
Your Business Process:
- Inspect returned items within 2-3 business days
- Process refunds within 5-10 business days
- Communicate status updates to customers
- Quality check for authenticity/condition
Refund Methods
Standard Practice:
- Refund to original payment method
- Store credit as alternative option
- Cash refunds only for cash purchases
- Processing fees may be deducted
Exceptions:
- Damaged items: Full refund including shipping
- Your error: Full refund plus return shipping
- Customer preference return: May deduct return shipping
Sample Policy Language
"Returns accepted within 30 days of delivery in original, unworn condition with all packaging. Earrings and personalized items are final sale. Custom orders require 50% non-refundable deposit. Return shipping costs are customer's responsibility unless item is defective or we made an error."
